Exceptional South Africa Imports & Exports c.c. (trading as KOPR) is a business in the South African manufacturing sector that markets a range of hand-crafted copper luminaires. These luminaires have been tested for compliance to the NRCS regulations (VC8055) by TACS Laboratories.
Agreement of Sale:
An agreement of sale between KOPR and a customer is only valid once payment has been made and the company has received proof of payment. Until the payment is cleared, the goods remain the property of Exceptional Health.
Delivery policy:
Subject to availability and receipt of payment, requests will be processed within 3 working days of order. Shipping details, including the Tracking number, will be confirmed by way of email. The cost of the shipping is included at checkout. You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the parcel. Get more detailed delivery information here.
Additional Delivery issues to be aware of:
Whilst we pass on all customer requests to our courier company, we cannot guarantee that the driver will be able to call you before delivery or at any other time during the delivery run. Common reasons may include:
- The courier company’s franchisee may not provide this service
- The cell-phone is out of airtime or battery
- There is no reception in your area
- The driver is unaccompanied and may not have the facilities to call while driving
Export restriction:
The offering on this website is available to South African clients only. This is because of the 220-250V specifications and plugs used.
Return and Refunds policy:
The provision of goods and services by KOPR is subject to availability of all parts normally used. In cases where those parts are unavailable, we will call you to check if we could use an alternative part that would be suitable to you. If you would rather have the lamp look exactly like the picture, then we would need to wait for the part to become available again. If you’d prefer not to wait, we will refund you in full within 10 days. A cancellation of an order after it has already been dispatched via courier will require the client to return the product at your own cost. Once it has been reveived in good condition, a refund will be done within 10 days.
Products damaged during delivery must be reported within 2-3 days of receipt for collection and replacement.
Customer privacy policy:
Exceptional South Africa t/a KOPR shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted:
Payment may be made directly to us via EFT, or through our Payfast option. Payfast accepts payments from Mastercard and VISA Credit cards, Debit Cards (PayD), and Instant EFT from the major banks.
PayFast by Network is a highly respected company that provides an extremely SAFE and SECURE payments processing service developed to the same exacting standards of security and performance as banking and share-trading websites. Your account login, personal details and all financial transactions are secured using Secure Socket Layer (SSL3) technology with the highest 256 bit encryption.
Credit Card Security:
It is a very good habit to avoid conducting any financial transactions on public (non-secured) networks (like at restaurants and airports.) If you only use a secure network (one that no-one else but you has access to) for such transactions, then an online purchase is more secure than any transaction concluded in any public place, like a shop or restaurant. None of your details are ever recorded (or even seen). Transactions are done on PayFast’s Secure site (HTTPS). For an additional layer of protection, we recommend registering with your bank’s 3D SECURE program (Verified By VISA or Mastercard SecureCode) if you have not already done so. This involves the use of a One Time Password (OTP) that is sent to your cellphone or email.
Customer details are stored separately from card details:
Exceptional South Africa (KOPR) does not store any sensitive Credit Card information, but only your Name, addresses, telephone number/s and email address. This is because your credit card information is only ever entered on PayFast’s secure website. As mentioned in the above paragraph, Payfast does not store this sensitive information either.
Merchant Outlet country and transaction currency:
The merchant outlet country is the Republic of South Africa, and the transaction currency is South African Rand (ZAR).
Responsibility:
KOPR takes responsibility for all aspects relating to the transaction including sale of goods on this website, customer service and support, dispute resolution and the delivery of goods. It is the customer’s duty to provide all information accurately, act in good faith, and understand the terms laid out in this document.
Country of domicile:
This website is governed by the laws of South Africa and Exceptional South Africa Imports and Exports cc chooses as its domicilium citandi et executandi for all purposes under this agreement:
KOPR Handmade Luminaires, 26 Denise Rd., Buccleuch, Sandton, 2066
Variation:
Exceptional Health may at its sole discretion change this agreement or any part thereof at any time without notice.
Company information:
This website is operated by Exceptional South Africa Imports & Exports c.c. (CK 1991/011251/23) based in South Africa, and trading as KOPR.
The Members of the corporation are:
Mr. Andrew John Cook & Mrs. Caroline Margaret Cook
KOPR contact details:
Support email: andy@exceptional.co.za
Support telephone: 082 803 9005